RSEAT S1 Review
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15 posts in this topic

Hi all , this is my review of the RSEAT S1 . 

I am a longtime casual sim racer . The driving force for me to upgrade my race rig was due to the fact i was upgrading my Wheel and pedal system. My old TSW  wheel and pedals served me well over  the years but it was time to get updated. I upgraded my wheel to a accuforce Pro V2 and my pedals to the ricmotech REALGEAR GTPRO1 FLOOR MOUNT WILWOOD 3-PEDAL SET. My old sim rig ( Volair Sims) was just not sturdy enough to handle this equipment . So i looked around did the research and decided to go with the RSEAT S1.

The S1 without a doubt is built strong. It will definitely  handle any heavy high end racing wheels and pedals. no shaking things loose here. Also i didn't have to drill any holes for my wheel or my pedals all the pre drilled holes worked. And the ricmotech pedal plate  fits on the RSEAT pedal stand . 

I also purchased the 65 in monitor stand for my Samsung 49 in curved monitor. This stand again is very beefy . However in retrospect I am not sure it was the best option for my monitor due to mounting options. it works fine its just a bit higher up than i would prefer. due to the mounting options on the stand and the monitor. 

 The tablet and button box holder : again very sturdy construction. the tablet hold could be a little wider on the grab points  to make it easier to secure a tablet . i find i have to make sure its tiled back to keep my ipad from falling out.  the button box side appears to be good to go. However i don't have my new button box here yet  .

The Keyboard and mouse tray: Very beefy . The only thing i wish was different here is in my opinion the arms are a bit short when you are not racing and you want to bring the keyboard in front of you to do something else other than sim race. this may be because i am a bigger guy , i am not sure.

The shifter  Hand brake mount: Again very beefy lots of options on adjustments to suite any size person here. you get two different mounting stands for various shifters. they account for most everything on the market,. In fact this is the only thing I had to drill a couple of holes in so i could mount my old act labs GPL  shifter. I will give them a pass on that since my shifter is so vintage . 

The Speaker Stands : heavy duty .i have not mount them yet . since i do not have any speakers. 

Assembly is pretty straight forward and comes with illustrated instructions. I thought it was pretty easy to assemble. Again its built very beefy so some of the components are heavy you may need a extra set of hands . 

The actual seat: Its a fixed bucket racing seat . i am 6' 1 and weight about 250 lbs. So i am not a small guy but i can sit in the seat fairly comfortably. But its really not easy to get in and out of if you are anywhere near my size . You cant get the seat to retract back far enough  to climb out because you have to lift up then out . In fact if you are looking at the RSEAT S1 i would recommend buying the version that comes without a seat unless you are already familiar with using fixed back racing seats. It looks like that version has more mounting options for fixed bucket seat or reclining bucket seats.  i ended up fabricating up some brackets and mounted my old sim rig reclining bucket seat on the rig. i did it so i have 2 seat sliders now i can move the seat back and get out of the rig much more easier. 

Customer service: When i placed the order i was shocked on how fast it came . i knew it was shipping from across the world i got the thing delivered to my door in about 5 days. I did have a damaged seat when i opened the box that had the seat in it. I took pictures and sent in a ticket and they replaced the seat no questions asked. 

 

Pros:

very well built 

looks good

lots of built in adjustablility 

handles high end wheels and pedal sets very well

Very good customer service . 

ships fast even though they make it and ship it from Eastern Europe. 

Cons:

not easy for larger people to climb in and out in current configuration

more seats ( reclining bucket)  and seat mounting options would be nice.

keyboard / mouse tray arms could be slightly longer to accommodate bigger people who want to maybe do something else other than race wile sitting in the rig. 

 

Conclusion: i am very pleased with my purchase . If you are looking for something that is well built with well built add on's, buy a RSEAT. 

Edited by Kiaser Sosay

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Thanks for this write-up.  There isn’t much out there on the S1 yet.  I’ll be buying a chassis within the next month and unless anything new and amazing pops up, I’ll go with an S1 + shifter mount.  Seems like the S1 wins or matches on all major fronts (rigidity, adjustability, aesthetics and fit/finish) over most else in its price range.  And lastly, it’s reassuring to know they respond quickly to their customers.  Thanks!

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I have the RSEAT N1 with all the attachments.  Phenomenal products.  However, I ordered the T3L monitor Stand and it came in HORRIBLE condition.  Three emails to the company resulted in ZERO responses.  Unfortunately, despite a good product, if you have a problem don't expect a response from the company.  

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8 hours ago, racer zig said:

I have the RSEAT N1 with all the attachments.  Phenomenal products.  However, I ordered the T3L monitor Stand and it came in HORRIBLE condition.  Three emails to the company resulted in ZERO responses.  Unfortunately, despite a good product, if you have a problem don't expect a response from the company.  

Hello, if you have problem I can help!

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Hello Krassi

 

I am having serious problems with RSeat just ignoring me in the hope that the warranty expires first.
It's been the worst customer service experience I have had in a long time.

 

My ticket number:

Ticket ID: 4786

They have probably closed it as they just keep offering to replace the chassis and then ignore me for months until I open a new ticket.

They have no phone number, yet sell as "Rseat America".
It's insane, these guys are crooks!

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11 minutes ago, Globespy said:

Hello Krassi

 

I am having serious problems with RSeat just ignoring me in the hope that the warranty expires first.
It's been the worst customer service experience I have had in a long time.

 

My ticket number:

Ticket ID: 4786

They have probably closed it as they just keep offering to replace the chassis and then ignore me for months until I open a new ticket.

They have no phone number, yet sell as "Rseat America".
It's insane, these guys are crooks!

Can you send me some detail on my email: [email protected]

I will try to help with the comm, cant predict the final result, because I dont now what is case.;)

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Email you with a copy of the email thread for the last year with them always seeming to want to do something (replace the chassis) yet do nothing about it. All talk and no action.
Crooks!
 

But thank you for trying to help!
I will go legal route if I have to.

Edited by Globespy

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On 11/12/2018 at 1:38 AM, racer zig said:

I have the RSEAT N1 with all the attachments.  Phenomenal products.  However, I ordered the T3L monitor Stand and it came in HORRIBLE condition.  Three emails to the company resulted in ZERO responses.  Unfortunately, despite a good product, if you have a problem don't expect a response from the company.  

My RS1 arrived with multiple dents and scratches, and then one of the screw mounts under the chassis (on the rear right just under the seat) failed from a poor quality weld - I used casters on the front to move it around, just carpet mounts on the rear (which they show in their images). They say not to use casters, but the weld that broke was not a caster!
The initial seat had a pathetically thin piece of foam, which they did replace with an 'updated version'.
The seat itself is made from some immitation leather and it tore on one side - I am 6ft tall and 180lbs, so I'm not some obese guy and my weight was the cause of the tear.

Also, if you have a direct drive wheel they will absolutely flex the chassis - RSeat said this didn't happen, and that's lies. I only use a small MiGe.
Also the pedal deck will flex.

They initially seemed to indicate they wanted to provide good customer service and agreed to replace the chassis, but have simply given me the run around for over a year and no longer even reply to emails if they see it's from me.
I have sent multiple emails using alternate emails/VPN as a new customer interested in their products and their response time is fantastic.

But if you have a problem, forget about it - they have your money and they are located in a different country. 

Krassi (member on here) is supposed to be able to help, but he won't even tell me if they responded to his question, although I suspect he has heard from them that I am a 'problem customer' and they are not going to help me.
Not his fault as he is not an employee of Rseat, but he could at least let me know their response so I can stop hoping they will keep their word and instead report them to the BBB and lodge a claim against them in small claims court.
What's the point of offering to help and then not relaying anything back because Rseat don't want to help a customer within their warranty period?

I am happy to show all email communication between them and myself which will show they just decided to stop answering in the hope I would just "go away" - just in case Rseat tries to discredit me on this forum, be prepared for all your dirty laundry to be seen by anyone who wishes to buy your products.

I think the RSeat's products are ok for what you pay, they look great, but their cheap materials and absolutely disgusting customer service is absolute garbage and don't expect anything else.

 

Edited by Globespy

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Because you mentioned me here - I wrote you two times , that dont have response from RSEAT...those speculations - what you imagine I heard are pure science fiction and some kind of fobia... I told you I will contact them and if I have some info will tell you...you want me to report daily? Jeez man, I just wanted to help you! You are customer - they are company - please find your way to resolve your situation without me!

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2 minutes ago, Krassi said:

Because you mentioned me here - I wrote you two times , that dont have response from RSEAT...those speculations - what you imagine I heard are pure science fiction and some kind of fobia... I told you I will contact them and if I have some info will tell you...you want me to report daily? Jeez man, I just wanted to help you! You are customer - they are company - please find your way to resolve your situation without me!

I put in bold that you are not an employee so I'm not blaming you - "Not his fault as he is not an employee of Rseat"

It's strange that Rseat are also ignoring you now, but they are still in business?

I'm simply trying to get them to do what they promised - even offered to pay more money for the N1 seat (after their lies about the flex from DD wheel), but they don't want to do anything that costs them money.

Clear from this forum (in this post) that they do this with other customers. 

I'm not blaming you man, but it's clear that Rseat are shady and will not honor their customers AFTER they have their money.
No need for you to get upset. I thanked you for your help, but clearly Rseat don't even have any respect for you to answer you back when you contact them locally?

No fobia, I believe you that you are also getting ignored by Rseat, so it's a fact that you cannot help a customer when Rseat ignore you too!
Chill out.
 

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Thank you for sharing your experience with us Kiaser. These are details we all need to know since this type of service we are getting in exchange for our hard earned money is sadly becoming the norm nowadays specially with expensive equipment. I was thinking on building my new rig around an S1 but i won't anymore. I have recently had this experience with other pieces of equipment and i just had enough of these irresponsible businesses that only care until they grab your money. It is too expensive for the problems you earn in exchange. I guess I'll just design me a 3d model and get a workshop to weld it for me for a 10th of the rseat price and without that monstrous base. The S1 looks nice but is unnecessary big and heavy to still have flex issues. All that metal for nothing seems like a poor design and from other posts the seat materials seem to be on the same level. A waste of money. The reply you got from Krassi was just wow. This guy has no idea about solving the problems he offers for yet he calls yours fobia because its your money down the drain not his...you can't be serious.

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25 minutes ago, Paul A. said:

Thank you for sharing your experience with us Kiaser. These are details we all need to know since this type of service we are getting in exchange for our hard earned money is sadly becoming the norm nowadays specially with expensive equipment. I was thinking on building my new rig around an S1 but i won't anymore. I have recently had this experience with other pieces of equipment and i just had enough of these irresponsible businesses that only care until they grab your money. It is too expensive for the problems you earn in exchange. I guess I'll just design me a 3d model and get a workshop to weld it for me for a 10th of the rseat price and without that monstrous base. The S1 looks nice but is unnecessary big and heavy to still have flex issues. All that metal for nothing seems like a poor design and from other posts the seat materials seem to be on the same level. A waste of money. The reply you got from Krassi was just wow. This guy has no idea about solving the problems he offers for yet he calls yours fobia because its your money down the drain not his...you can't be serious.

I think you have wrong idea for my "solving of problems". RSEAT is Bulgarian company in city in 200 km from me. I help people when I can as much as I can....I can write to them or to call to them....I am not paid from RSEAT to help or paid not to help...as you said these days we earn hard money, so am I. In every possible free time even in night time I answer to people or try to help. 

If some of you said that used official support ticket system or email and never get responded ot receive help, thats out of my reach. When you guys asked me for help - I can only make RSEAT know for your request...But to blame me that I didnt do nothing... haha, so take your chances without me then:)

Btw , you can start  company to beat RSEAT on the market - I see you are quite skilled...just wondering why you trash me here instead you 3d modeling the next bestseller simulator!:) LoL

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No one is trashing you sorry for that, you just offered to help him when he didn't even asked for it giving false hopes and then returned to him with a rude reply because you could not understand his position and troubles he's been through with this company. You're a good person for trying to help people on your free time but the issues Kiaser was talking seemed out of your reach from the start of his story as it was obvious they are ignoring him on purpose. Regarding 3d modelling don't get me wrong  i did quite a few 3d models for frames, nothing out of this world and even steering rims that would "work" for my particular use over the last few years and there are actually countless ways you can approach a frame design and is not my intention to start any company i just like to "improve" designs for personal use where there are no options on the market that best fit my needs. Its funny that i actually started to learn 3d graphic design 7 yr ago because one day bored at work i couldnt draw a sim rig on my mobile phone and now i can do a full room of rigs texture and load them in UE4 where you can walk around them in VR. Its actually a pretty powerful tool everyone should know how to use to visualize their ideas. Have a good night.

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4 minutes ago, Paul A. said:

No one is trashing you sorry for that, you just offered to help him when he didn't even asked for it giving false hopes and then returned to him with a rude reply because you could not understand his position and troubles he's been through with this company. You're a good person for trying to help people on your free time but the issues Kiaser was talking seemed out of your reach from the start of his story as it was obvious they are ignoring him on purpose. Regarding 3d modelling don't get me wrong  i did quite a few 3d models for frames, nothing out of this world and even steering rims that would "work" for my particular use over the last few years and there are actually countless ways you can approach a frame design and is not my intention to start any company i just like to "improve" designs for personal use where there are no options on the market that best fit my needs. Its funny that i actually started to learn 3d graphic design 7 yr ago because one day bored at work i couldnt draw a sim rig on my mobile phone and now i can do a full room of rigs texture and load them in UE4 where you can walk around them in VR. Its actually a pretty powerful tool everyone should know how to use to visualize their ideas. Have a good night.

You mean Globespy...not Kasier...I will only say that you dont know the entire case. You see here my post and make conclusions:) My reactions was result from the fact that in the same time that this guys speak with emails polite with me and I am calling to RSEAT and writing emails to them - in the same exact moment he complained from me here!:) Jeez this is weird and to be honest offensive!:) The bottom line is that if RSEAT or any company dont want to do something - person like me cant do some magic this to happen...I am person helping you to do not pay long distance calls to Bulgaria...if you wrote emails to them and wonder what happens, why no answer - I am ensuring you that I called and they know for sure for that problem, which is help in my oppinion, but I am not a lawyer to fight companies or some company that charges you for services to help and if you are not satisfied to blame me...

Have a good night, too!

Btw, you can show some rig ideas when you have finished models:) 

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You are right here, i do not know the entire case and all the details and he was probably quick to judge you. I also did not know the work you are doing for the rseat customers which i find it amazing and they don't deserve it. The most important for me was the information shared about rseat support and experience with them which helped people like me to decide if its a good idea investing all that money in an Rseat or look towars other options as i was actually interested if it would flex with a direct drive wheel and pedals and i kind of got my answer here. I do not have a problem usually with the price of a product while its fair but it has to meet its advertized purpose and not generate you more problems than it solves which is enjoying your hobby and Rseat seem to be another money grabbers, all good until you purchase then you're on your own.

Btw not sure how you share pictures, do you have any email? Maybe this thread is not the right place to talk about it. Rig ideas i have many but as i've said im thinking more on custom designs that would work more for my personal use and optimized space which may differ from general use or what others may need. I always welcome new ideas and different points of view if you or anyone else  has a pen and paper to draw it it. If it's interesting i can make a good 3d model out of it. When you visualize your ideas in 3d is the closest thing to a prototype you immediatley see the flaws and possible improvements and then go through revised versions quickly.

Cheers

Edited by Paul A.

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