Leaderboard

Yes i did, i will post pics here on forum when i get home tonight. Sorry.

After easily the most horrendous customer support experience I've had in my 25 years in IT I'm looking for an alternative to SimVibe. I nearly had to file suit in small claims court to get Simxperience to reply to me and finally refund me - so I'll never do business with them again (and STRONGLY suggest no one else do either - happy to share the story if asked). As such I'm looking for an alternative to run my ButtKicker. Just looking for simple engine, road surface, wind, effects as I have a NLR V2 motion platform that handles all the big effects. I'm currently just running the bass channel to the ButtKicker and while that's better than nothing I'd rather have something a little better. I've played a bit with X-Sim but it seems sorta dead and, if it can be believed has a worse interface than Sim Commander. So any suggestions?? Thanks! -Ross

I'll write up the whole thing later with copies of the emails but in short they only allow a certain number of installs/activations. As I rebuild often over the years I've hit that limit several times and each time it takes them days to reply to fix things. Their support is horribly slow as I'm guessing it's one guy - I finally had enough and asked to either have it fixed once and for all or a refund. After about 2 weeks they said they'd rather give me (and my customers) a refund than deal with the support - then over 2 months later still no refund. Was hours away from filing a small claims suit against them over it and only then did they finally do something. I've seen some bad customer service in my day but nothing like them - in short I'd never do business with a company like this. Their attitude was they are the best/only option so I can screw off if I don't like it - which sadly, until this has been true there hasn't been a good alternative. Still I'd rather have nothing than deal with companies like them. As for difference sure but fundamentally no, they both work the same way. They take telemetry data from the game and play low frequency sound to your ButtKicker to make the vibrations. I actually greatly prefer SimShaker as it's far more flexible with a better interface. They are both a bit confusing (with SimVibe needing a degree to understand) but with SimShaker you can easily change the underlying sound files if you want giving you far more control. Sim Commander (the main app around SimVibe) can do more logging and control motion platforms where SimShaker is just for ButtKickers (and something else I can't recall) but for rumble it's perfect - and at half the price with a free demo you can try. To me it's a no brainer - give SimShaker a try since you can do so for free then spend $38 instead of $85 - and you're supporting a single guy vs. a company that so clearly doesn't care about it's customers. Never would I have imagined a company would say "here's your refund if you promise never to buy from us again" - seriously? Request granted! -Ross